Refund policy
Return & Refund Policy
At Magarri, we want you to be completely satisfied with your purchase. Our goal is to provide a transparent and hassle-free experience. Below is everything you need to know about our return and refund process.
1. Return Window You have 30 calendar days from the date of delivery to return an item. To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, and in its original packaging.
2. How to Initiate a Return To start a return, please contact us at info@magarri.com. Please include your order number and the reason for your return. Important Note: Please do not send your purchase back to the sender address listed on the original package. We will provide a specific Return Label and instructions via email once your request is approved.
3. Applicable Circumstances for Returns We accept returns for both defective products and change-of-mind purchases. For defective or damaged items, please contact us within 48 hours of delivery with a brief description and photos of the issue to receive a replacement or full refund.
4. Return Shipping Fees and Restocking Fees
For defective or damaged products: Magarri will cover the return shipping costs.
For change-of-mind returns: The customer is responsible for the return shipping costs.
Restocking Fees: Magarri does not charge any restocking fees for returned items.
5. Refund Process and Timeline Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original payment method. Please allow 5–10 business days for your bank or card issuer to complete the refund.
6. Hygiene and Safety For hygiene and safety reasons, we recommend that products remain in their original packaging. However, if you are not satisfied with your purchase, please contact our support team to discuss the best resolution.
7. Contact Information If you have any questions about our Return & Refund Policy, please reach out to our Customer Support Team:
Email: info@magarri.com
Phone: +44 7902143184
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, US
Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)